Safe Hands. Agile Minds

Integra Technical Services has bolstered its capability with the addition of Kumail Maki to the team in the Middle East. Kumail brings over 10 years’ reinsurance experience in the region with him.

Kumail joins Integra from Trust Re where he was an engineering and energy underwriter with spells in Bahrain and Malaysia – the latter as a Regional Manager, in charge of their Far East Energy and Property Facultative portfolio. He has a Bachelor of Science degree in Mechanical Engineering, a Masters in Business Administration and is a Fellow of the Chartered Insurance Institute.

Kumail’s appointment further enhances Integra’s service offering in the region and continues their commitment to both the local and international insurance markets. His knowledge of the industry and the region will be valuable both to the team and Integra’s clients in the GCC.

Sam Foster, Regional Manager, Integra Technical Services says: “The addition of Kumail to the team further strengthens our capability to provide high quality loss adjusting service to our regional and international clients. His knowledge and expertise in the Middle East will be an asset for our clients, as well as Integra internally. I look forward to working with him over the months and years ahead.”

The arrival of the Covid-19 pandemic has driven leading specialist loss adjusting business, Integra Technical Services, to radically rethink how speciality lines claims can be investigated and managed.

Over the last four months, Integra has successfully developed, tested and is now using IRIS (Integra Remote Inspection Solution) on several live claims, thereby avoiding the challenges imposed by the national and international lockdown restrictions.

Using any smart phone camera handled by an insured’s employee, Integra’s adjusters can direct, remotely control and capture footage of damage inspections as well as the monitoring of repairs. The video footage can be transmitted live to each of the claim’s stakeholders – insured, broker and insurer – ensuring all parties see the same information instantaneously.

Combined with Integra’s wide experience of specialist industry sectors, IRIS provides an earlier appreciation of the extent of damage, allowing claims stakeholders to agree on a ‘Damage Appropriate Response’ that fits the claim – whether that is desktop, in-person or hybrid adjustment approach.

All video output and high-resolution images are automatically stored on a secure, cloud-based portal hosted by Amazon Web Services (AWS) making it truly agnostic and preventing any interconnectivity or compatibility issues with any of the claims stakeholder’s IT systems.

Leo Dixon, Chief Executive Officer, Integra Technical Services says:
“The adoption of IRIS puts the claims stakeholders at the centre of the claim process, and together they can participate in a remote video inspection of the damage within hours of the incident occurring.

This enables genuine collaboration from the outset, with all parties hearing the adjuster’s preliminary thoughts on the extent of damage, which is then followed up with an ‘Order of Magnitude’ within hours of the video inspection being completed.

This less intrusive and more transparent approach enables insurers to assess the potential financial exposure quicker than they have before, which in turn brings about faster decision making leading to better claims experiences for the insureds.

The added benefit of using IRIS and applying a ‘Damage Appropriate Response’ is that claims handling costs associated with site inspections and client meetings will be reduced, which consequently means the industry to reduce the size of the carbon footprint associated with the claims process.”

Leading specialist loss adjusting business, Integra Technical Services, has strengthened its US operation with appointment of Iain Mac Bean as Executive Adjuster.

Iain is a seasoned claims professional with over 30 years of international adjusting experience. He will head up the newly opened office in Miami, which will provide support to clients in the US while providing additional support and resource to its offices in Latin America.

Having started his career as a claims broker, he moved into loss adjusting and has multi- industry sector experience. Before moving and living in the US, Iain was based in Southern Africa, the United Arab Emirates, and the United Kingdom, travelling from these hubs to handle losses throughout Europe and Africa. In addition, and in response to natural catastrophes, he has also handled claims throughout the Caribbean and Central America.

Since moving to the US Iain has settled many complex construction losses, particularly on infrastructure with private-public partnership (PPP) projects. He has built up valuable experience in the same period adjusting and settling renewable energy claims, including involving photovoltaic (PV) plants, concentrated solar power (CSP) plants, thermal energy storage facilities and wind turbines (including damaged gearboxes, transformers, blades, cables, etc.).

Phil Moretti, Managing Director USA, Integra Technical Services says:
“I am delighted to welcome Iain to Integra. His extensive experience in renewable energy and his knowledge of international markets strengthens the service we can offer in the region. I look forward to working closely with him as we continue to provide our clients access to high levels of technical expertise.”

Integra is pleased to announce the appointment of David Dimelow as Director of Engineering in the UK. He will be responsible for the further development and growth of the mechanical and electrical engineering practice.

David has over 30 years of loss adjusting experience and has held senior management positions within the loss adjusting sector where he successfully built high performing engineering adjusting teams.

David has extensive knowledge in gas, steam and wind turbines. Additionally, he has experience in generators, transformers, renewable energy, power generation, mining and quarry equipment, rolling stock and locomotives among other areas.

Outside the UK, he has handled claims in Europe, Africa, Canada and the US, and will be able to provide additional support to Integra’s global team, where his skillset is required.

Phil Durrant, Managing Director EMEA, Integra Technical Services says:
“We are committed to providing our clients with access to high levels of technical expertise wherever they occur in the world. David’s arrival enables us to provide engineering expertise that equals what we offer in other areas. I look forward to working closely with him to further develop this offering and support the growth of the UK operation.”

Integra Technical Services and Bell Survey, Thailand, are pleased to announce that they have formed a strategic alliance.

The alliance enables risk managers, reinsurers, local cedents, brokers and reinsurance brokers to have the benefit of the regionally located expertise of the Bell Survey adjusting team working in tandem with Integra’s team of adjusters and engineers operating in the major international insurance markets.

The purpose of the alliance is to draw on the combined expertise of both companies to provide an enhanced loss adjusting solution for accounts with exposures in Thailand that are underwritten in whole or in part in the international reinsurance markets.

This strategic alliance is applicable to the following lines of insurance, captive insurance and/or reinsurance business, including any time element extensions, written in the territories listed above:

The alliance agreement is operational with immediate effect and enquiries can be made of either party regarding individual case or risk assignments:

Martin Covell
Email: martin.covell@bellsurveybkk.th.com
Mob: +66 8 1566 3864

Alistair Lamb
Email: alistair.lamb@integratechnical.com
Mob: +65 9011 9290

I am delighted to announce to you the news that we’ve added three new members to our global adjusting team in Q1 2019. See below for a short summary of each adjuster’s experience:

Andy Evans in the role of Chartered Loss Adjuster. Andy joined us in January 2019 and comes with 15 years’ loss adjusting experience working for Cunningham Lindsey and Charles Taylor Plc, where he was a Director of Construction & Engineering Claims. He specialises in adjusting construction and engineering including DSU and ALOP, inherent defect, project finance insurance, power generation and transmission, oil, gas and waste-water treatment claims. Andy spent a year working in Qatar earlier in his career and will be operating out of our London office.

Domingo Salerno in the role of Senior Executive Adjuster. Domingo joined us in March 2019 after his early adjusting years working for Cunningham Lindsey, then a period of 16 years with FM Global, before leaving them to join Crawford & Co. In 2018 he worked for his own company up until joining the Integra team. He specialises in adjusting oil and gas, petrochemical, power generation, technology and construction and engineering claims. He holds an MBA and has a Mechanical Engineering degree. Domingo will be operating in North America and Latin America and operating out of our Houston office.

Ali Ellesawy in the role of Senior Adjuster. Ali joined us in March 2019, after spending seven years working for Braemar Adjusting in both London and Dubai. Ali specialises in adjusting oil and gas, petrochemical, renewables and upstream energy (including land rig) claims and has worked in Europe, India, Iraq, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar and West Africa. Ali holds the LLB (Hons) qualification and joins our Dubai office.

Their CVs, and those of the rest of our global adjusting team, are available on our website.

The hiring of these three adjusters enables us to provide our stakeholders with more quality adjusting resource, a broader corporate knowledge base of claims experience and we hope demonstrates our commitment to building an increasingly strong team for the future.